Terms & Conditions

This website and the services described on it are provided by Williams & Co Paint Contractors [to confirm], registration number [to confirm], operating in Cape Town and the Northern Suburbs (“Williams & Co”, “we”, “us”). By using this website you agree to these terms.

The content on this site is provided for general information. You may view, download and print pages for your own use in considering our services. You may not republish our photographs, copy or wording for commercial purposes without our written permission, and you may not attempt to interfere with the site or its security.

Submitting an enquiry does not create a contract and does not reserve a place in our schedule. A contract comes into existence only when you accept a written quotation from us and we confirm that acceptance.

• Quotations follow a physical inspection of the property. No firm price is given on the strength of photographs or a description alone.
• Unless the quotation states otherwise, it is valid for 30 days from its date, after which materials pricing may be re-checked.
• A quotation covers only the scope, surfaces, coats and products it lists. Anything not listed is not included.
• Payment terms, deposits and progress payments are as set out in the accepted quotation (Williams & Co Paint Contractors [to confirm] standard terms: [to confirm]).

Substrate problems are sometimes only visible once cleaning, stripping or preparation has started: rot, rust, failed previous coatings, movement cracking or damp ingress from another source. Where we find something outside the quoted scope, we stop, tell you, and give you a written variation before continuing. We will not carry out extra work that you have not approved.

You agree to provide safe and reasonable access to the working areas, access to water and electricity where the work requires it, and to move or protect valuables and fragile items in those areas. Coating work depends on weather and surface moisture. Where conditions do not allow correct application, we will reschedule rather than apply product incorrectly. Rescheduling of this kind is not a breach of contract.

Where solar installations, aerials, satellite dishes or similar fixtures must be lifted or removed for roof work, that is arranged by the relevant qualified installer at your cost unless the quotation says otherwise.

One-year workmanship guarantee on qualifying Williams & Co work. Qualifying Rubber Sealant systems may carry a 13-year manufacturer product guarantee, subject to manufacturer inspection, specification, application, certification and maintenance conditions. Guarantees apply only to qualifying work described in the accepted quotation, and only where the specified system was used in full. Product guarantees are issued by the manufacturer, not by us; we support the application and inspection process but we do not underwrite the manufacturer’s cover.

Guarantees do not cover:

• structural movement, settlement or new cracking in the substrate;
• damage from storms, impact, third-party work or alterations after handover;
• failure of surfaces or areas expressly excluded from the quoted scope;
• ordinary wear, fading, or lack of the maintenance the specification requires.

If you cancel after acceptance but before work begins, any materials already ordered specifically for your project remain payable. If you cancel once work has begun, work completed to that point and materials used are payable. We may cancel where site conditions are unsafe or where agreed payments are not made, after giving you written notice.

If something is not right, tell us in writing at williamsandcopropertygroup@gmail.com and give us the opportunity to inspect and put it right. We would far rather return to a site than leave a customer unhappy.

Nothing in these terms excludes liability that cannot lawfully be excluded, including under the Consumer Protection Act. Subject to that, our liability arising from a project is limited to the value of the work under the relevant quotation, and we are not liable for indirect or consequential loss such as loss of income or loss of profit.

These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction. If any provision is found unenforceable, the rest continues to apply.